Research

Conversational AI for Communication Training in Emergency First Response

At an accident scene, first responders need to do more than provide treatment. They also need to speak with the injured person: ask where it hurts, listen to the answer, and decide what to do next. How can they practise that conversation in a realistic setting?

In our research, we created a mixed reality traffic accident simulation with a virtual patient powered by ChatGPT. The patient could answer spoken questions, giving first responders a chance to practise both assessment and communication. We tested the simulation with 24 medical first responders.

Participants responded positively to the idea of talking with a virtual patient, and many found the interaction useful for training. The study also showed where the experience needs work: the patient took about three seconds to answer, usually waited to be asked a question, and could not yet carry a conversation like a person in distress.

The project shows how AI could make emergency training more flexible by letting trainees practise conversations with a simulated patient. Our next challenge is to make those conversations faster, more natural, and better guided by the training scenario.

Read the full study in JMIR Formative Research.

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